Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 7 days for a resolution.
Inspect Your Shipment
Upon delivery, immediately open your package and inspect the condition of the vacuum-sealed meats and the temperature of the cooling agents.
Document Issues
If there are any discrepancies or damage, take clear photos of the product and the shipping label to help our team process your claim.
Contact Support
Email our customer service team with your order number and documentation within 7 days of receiving your shipment.
Resolution Processing
Our team will review your request and issue a replacement, store credit, or refund to your original payment method for any qualified quality issues.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing